🌟 Now Hiring: Customer Success Manager (Hybrid / Operations) | ZINC Financial

📍 Fresno, CA | 💼 Full-Time

ZINC Financial, a leader in business-purpose lending, is seeking a Customer Success Manager who thrives at the intersection of client service, loan processing, and operational execution. This is a hybrid, mid-level leadership role—ideal for someone who’s excited to manage process, people, and portfolio while delivering an exceptional borrower journey.

💡 About ZINC Financial

ZINC Financial empowers real estate investors and business owners through fast, flexible, and reliable loan solutions. We specialize in fix & flip, rental, bridge, and community-focused loan programs. Our commitment: combine speed, service, and strategic execution to help our clients scale.

🧭 About the Role

As Customer Success Manager, you’ll be the driving force behind our borrower experience—leading client success efforts while also managing operational processes to ensure loans close quickly, cleanly, and compliantly. You’ll work cross-functionally across underwriting, processing, and sales teams to deliver a white-glove experience that builds trust, ensures repeat business, and upholds ZINC’s reputation for excellence.

🛠️ What You’ll Do

Client Success & Relationship Management

• Own the borrower relationship pre/post-sale through funding
• Lead onboarding calls, success check-ins, and proactive updates to brokers and investors
• Act as the voice of the client internally, resolving issues and eliminating friction in the process

Operational Oversight & Execution

• Monitor and manage loan pipelines—ensuring documentation, processing, and handoffs are seamless
• Liaise with processing, underwriting, funding, compliance, and internal processors to expedite files
• Flag bottlenecks early and drive continuous process improvements

Process Optimization & Strategy

• Use data and reporting tools to identify process inefficiencies
• Partner with VP of Operations to implement automation and SOPs
• Improve NPS, SLA turnaround times, and renewal rates through tactical insights

✅ What You Bring

• 3–6 years in Customer Success, Loan Operations, or Account Management (preferably in lending, fintech, or B2B financial services)
• Strong understanding of loan origination processes, documents, and timelines
• Excellent communication and problem-solving skills—you keep clients informed and calm under pressure
• Experience managing or mentoring teammates, with a hands-on leadership style
• High EQ and team-first mentality; you lead through service and data
• Familiarity with Salesforce, LOS platforms (e.g., Liquid Logics, Decipher, Lending wise), or similar tools is a plus

📈 What Success Looks Like

• Clients are thrilled with their experience and refer others to ZINC
• Loans move through the process faster with fewer touchpoints and delays (7-9 days)
• Internal stakeholders view you as a trusted partner who owns the process
• Your team feels supported, coached, and excited to win every day

🎁 What We Offer

• Competitive base salary + performance bonus
• Hybrid work schedule (3-4 days in Fresno HQ / 1-2 Days in-field)
• Medical, Dental, Vision, and 401(k)
• PTO + Paid Holidays
• Career growth in a fast-scaling org with executive visibility

🔑 Apply Now

If you're ready to bring process discipline and customer passion together to deliver world-class lending experiences—this is your seat at the table.

📩 Click "Apply" and join ZINC Financial in reshaping what it means to serve borrowers the right way.